From the firewall at the edge to the laptop on a new hire’s desk, our IT infrastructure management services cover the entire technology stack. Everything is delivered through remote infrastructure management, so nobody has to wait for an engineer to arrive onsite.
15+
Years of experience
100,000+
Devices managed
20,000+
Servers managed
24/7
Monitoring
Trusted by growing brands
Outsourced IT Support That Covers Your Whole IT Infrastructure
Our outsourced IT support services put every asset you own under one roof. We find it, secure it, patch it, and monitor it.
Our IT Infrastructure Management Services
24/7 IT Infrastructure Monitoring
We watch your servers, networks and endpoints around the clock. Alerts reach us before your users notice. We review firewall status, internet usage, failed logins and active VPN sessions throughout the day.
IT Help Desk Outsourcing and Centralized Ticketing
Every request runs through one system, from the first report to the final sign-off. L1, L2 and L3 engineers handle it in order, against agreed response times. Use our centralized ticketing system or keep your own.
Managed Endpoint Security Services
Protection installed and auto-updating on every device. We block unauthorised USB drives and external storage, enforce the local firewall, filter risky websites and stop unapproved software from running.
Unified Endpoint Management Services and Patching
One console for device setup, software rollout and patching across your whole fleet. You get daily reporting on patch status, vulnerability scans and device health.
Firewall Management Services and Network Security
We configure and review firewall rules, pool bandwidth across your internet lines and reserve capacity for voice traffic. Access policies are mapped to real user groups, including remote and VPN users.
Backup and Disaster Recovery Services
Backups run on a set schedule. Every job is logged with a pass or fail result. We test restores regularly, because a backup you have never restored is only a guess.
IT Asset Management Services
Every device is tagged and tracked from purchase to disposal. You always know what you own, who has it and what condition it is in. Disposals need management approval, so nothing walks out quietly.
IT Onboarding and Offboarding Support
New hires get accounts, hardware and a tested workstation before day one. Leavers get accounts disabled, data backed up and devices wiped the same day. We also handle mailboxes, MX and SPF records and distribution groups.
IT Infrastructure Management Tools We Specialize In
We are tool-agnostic by design. If you already run a stack that works, we operate inside it. If you don't, we bring ours and tell you honestly which fits your size and budget.
Freshdesk
Zoho Desk
Zoho Assist
Seqrite
ManageEngine
Microsoft Azure
Amazon Web Services
Microsoft 365
Google Workspace
Fortinet
Sophos
Freshdesk for centralized ticketing and IT help desk outsourcing
Zoho Desk for service desk and ticket management
Zoho Assist for secure remote support sessions
Seqrite Endpoint Protection Cloud for cloud based endpoint security, device control and web filtering
ManageEngine Endpoint Central Cloud for unified endpoint management, software deployment and patching
Microsoft Azure for cloud infrastructure and virtual machines
Amazon Web Services for cloud infrastructure and hosting
Microsoft 365 for email, identity and productivity
Google Workspace for email and collaboration
Fortinet for firewall management services and network security
Sophos for endpoint and perimeter protection
Signs You Need Outsourced IT Support Services
Most companies wait too long. These are the usual warning signs:
- Your team asks one person for help, and that person is already busy with something else.
- Nobody can tell you how many laptops the company owns.
- Patching happens when someone remembers.
- You have backups, but nobody has tested a restore this year.
- A leaver still has an active email account weeks after their last day.
- IT costs arrive as surprise invoices instead of a monthly figure.
- Your only security tool is the antivirus that came with the laptop.
In-house IT vs outsourced IT support
| In-house only | Outsourced IT support | |
|---|---|---|
| Coverage | Business hours, minus holidays and sick days | 24/7 monitoring, staffed help desk |
| Skills | Whatever your hires happen to know | Network, endpoint, security and service desk specialists |
| Cost | Multiple salaries plus tooling | One monthly fee |
| Scaling | Hire, then wait to onboard | Add users and sites in days |
| Holiday cover | Work stops or piles up | No gaps |
Fully Managed and Co-Managed IT Services
You do not have to choose between keeping IT in-house and handing it over completely.
Fully managed IT support services
We own it end to end. Monitoring, help desk, security, assets and vendor management. Best for companies with no internal IT team, or one person carrying all of it.
Co-managed IT services
Your IT team keeps control and strategy. We take the 24/7 monitoring, the L1 and L2 ticket load and the after-hours work. Best for companies whose IT staff are good but stretched thin.
Project and overflow support
Short-term help for an office move, a migration or a security cleanup. No long contract.
We document who owns what before we start. That is the part most providers skip, and it is the reason handovers go wrong.
How Our IT Infrastructure Management Process Works
Most environments are live within two to four weeks.
01
Assessment and planning
We learn how your business runs. Locations, teams, systems and the infrastructure behind them. No tools get installed until we know what we are protecting.
02
Setup and remote configuration
Every asset is found, logged and placed under remote monitoring and malware protection. We also plan the firewall setup.
03
IT help desk and ticketing setup
Your team gets access to the centralized ticketing system. From that point on, every request is visible and trackable.
04
SLA and escalation documentation
Priority levels, response targets and escalation contacts are agreed and written down before go-live. Not invented during an outage.
05
Security controls and ongoing monitoring
Managed endpoint security, device control, web filtering and firewall policies go live. Daily automated reports start landing, and we review them.
Inside Our IT Help Desk and Support Workflow
Intake
The ticket is logged with a subject, description and priority, plus who reported it, what system is affected and when it started. It goes to an L1 engineer. The requester gets an acknowledgement.
Escalation
L1 runs the first diagnosis. Anything unresolved moves to L2 with full notes attached. If a purchase, an infrastructure change or a vendor is needed, it goes to the IT Infrastructure Manager. Critical issues escalate straight away, and we tell you before you have to ask.
Resolution
We fix it remotely or on site, then test it to confirm the problem is actually gone. Root cause and the steps taken are written on the ticket.
Closure
The ticket closes only after you confirm it is resolved. Resolution notes and time-to-resolve are recorded. Repeat issues go into a shared register, so we fix patterns instead of symptoms.
Why Businesses Choose Our Managed IT Support Services
Agreed response times, reported honestly
Targets are set up front and measured. You see the numbers, including the months we miss.
We keep the tools you already pay for
Already invested in a ticketing or endpoint platform? We run it. No forced migration.
Security is in the base price
Managed endpoint security, device control, firewall policy and access control are standard, not an upsell you find out about later.
24/7 IT help desk cover that matches your working day
Monitoring never stops. The help desk is staffed to U.S. business hours, coast to coast.
Full visibility, protected data
You can see every task, incident and request in the ticketing system. Access to your data stays controlled and compartmented.
Proven at scale
Over 100,000 devices and 20,000 servers managed across 15 years, for companies that grew without growing their IT headcount.
Outsourced IT Support Services: Frequently Asked Questions
What is IT infrastructure management?
IT infrastructure management is the practice of monitoring, maintaining and securing the systems a business runs on. That covers servers, networks, endpoints, email and backups. It includes patching, incident response, asset tracking and security controls, delivered against agreed response times.
What is included in your outsourced IT support services?
24/7 monitoring, IT help desk outsourcing with L1 to L3 support, managed endpoint security, unified endpoint management services and patching, firewall management services, backup and disaster recovery services, IT asset management services, and onboarding and offboarding. Email and voice support are included too.
Do you provide remote infrastructure management?
Yes. All of our IT infrastructure management services are delivered as remote infrastructure management. We monitor, patch and fix your systems from our operations centre, so most issues are resolved without anyone visiting your office. On-site support is arranged when hardware genuinely needs hands.
What is co-managed IT?
Co-managed IT means you keep your in-house IT team and we cover the gaps. Usually that is after-hours monitoring, routine ticket volume, or a skill your team does not have. Your staff keep control of strategy and internal projects.
Can you work with our existing IT team?
Yes. We document who owns what before go-live, so nothing falls between the two teams. Your team keeps the work it does well. We take the load it does not have time for.
Do we have to replace our ticketing system?
No. We work inside the system you already use, or provide our centralized ticketing system if you would rather consolidate. Either way you get full visibility of every request, tracked against agreed response times.
Which tools do you use for managed endpoint security?
Seqrite Endpoint Protection Cloud for endpoint security, and ManageEngine Endpoint Central Cloud for unified endpoint management and patching. For the service desk we work with Freshdesk and Zoho Desk. We also manage Microsoft Azure, AWS, Google Workspace, Fortinet and Sophos.
What does L1, L2 and L3 support mean?
L1 handles first contact and common fixes such as passwords, access and basic troubleshooting. L2 takes deeper technical issues that L1 cannot resolve. L3 covers specialist work like infrastructure changes, vendor escalation and root cause analysis.
What is the difference between a NOC and a help desk?
A help desk solves problems for people, such as a laptop, an app or an access request. A NOC watches infrastructure, including servers, networks, backups and alerts. Our managed IT support services include both, because most problems touch both.
How much do outsourced IT support services cost?
Most providers price per user or per device, per month. The right number depends on how many people and sites you have, your security requirements and your response time targets. We quote a fixed monthly fee after the assessment, so there are no surprise invoices.