AI Chatbot for
eCommerce That Sells
and Never Sleeps
This AI chatbot platform handles the questions your team doesn’t have time for.
It answers accurately and around the clock. Let your shoppers get real answers,
so you can stay focused on growth, not inbox overload.
and privacy in mind.
conversions through
automation.
process.
Smarter Support with AI Chatbot
for Ecommerce
This AI chatbot will save you from drowning in tickets, tasks, or tech headaches.
It has got all the high-tech features an e-commerce business needs.
Advanced AI & NLP
Property inquiriesThe AI chatbot for ecommerce helps your customers get the answers they need without running in circles. It understands what they’re asking and keeps track of the conversations.
Lightning-Fast Setup
5-minute deploymentYou won’t be stuck waiting. It’s easy to build and even easier to launch. Your team can start seeing results the same day you switch it on.
Real-Time Analytics
Live insightsYou’ll know what’s working and what isn’t in real time. You’ll see which chats turn into sales, where people lose interest, and what needs fixing without digging through reports.
Enterprise-Grade Compliance
SOC 2 certifiedIt takes care of the security side so you don’t have to. Everything’s encrypted and compliant out of the box, so your team stays focused on growth.
Omnichannel Support
Website, mobile apps, social media, WhatsApp – unified experience across all touchpoints.
100+ Languages
Native multilingual support with automatic translation and cultural localization.
Advanced Security
Advanced Security Enterprise-grade security with encryption, SSO, and compliance certifications.
Smart Workflows
Automated processes for lead qualification, ticket routing, and escalation management.
CRM Integration
Seamless integration with Salesforce, HubSpot, Zendesk, and 100+ other platforms.
Human Handoff
Intelligent escalation to human agents with full conversation context and history.
Mobile Optimized
Native mobile experience with responsive design and mobile-specific features.
No-Code Builder
Visual conversation flow builder with templates and drag-and-drop simplicity.
Lead Qualification
AI-powered lead scoring and automatic qualification based on conversation analysis.
API & Webhooks
Robust APIs, webhooks, and SDKs for custom integrations and advanced functionality.
Team Management
Role-based permissions, team collaboration tools, and performance tracking.
24/7 Availability
Always-on customer support with global deployment and 99.9% uptime guarantee.
Pre-Trained Chatbots for Your
Industry Type
We built our ecommerce AI chatbot to flex with your industry. It matches how your
customers think, shop, and ask questions.
Ecommerce & Retail
Product recommendations, order tracking, inventory queries
- Smart product search
- Order status updates
- Return assistance
- Upselling & cross-selling
Customer Support
24/7 automated support, ticket routing, FAQ automation
- Instant query resolution
- Escalation to humans
- Knowledge base integration
- Multi-language support
Real Estate
Property searches, scheduling viewings, market information
- Property matching
- Virtual tours
- Market analytics
- Lead qualification
Financial Services
Account inquiries, loan applications, investment guidance
- Secure transactions
- Compliance ready
- Risk assessment
- Portfolio insights
Healthcare
Appointment scheduling, symptom checking, patient support
- HIPAA compliant
- Appointment booking
- Prescription reminders
- Health resources
Education
Student support, course information, enrollment assistance
- Course recommendations
- Enrollment support
- Study resources
- Campus information
Where Ecommerce AI Chatbots Drive Real Impact
These are the most powerful ways brands use conversational AI to automate, convert, and scale.
AI Lead Generation and Qualification
Use conversational AI to qualify leads 24/7 with smart scoring and ecommerce automation.
Conversational Onboarding for Ecommerce
Guide users through personalized flows that simplify onboarding and reduce churn.
AI Sales Assistant for Ecommerce Stores
Answer product queries, recommend items, and push real-time offers that convert.
AI-Powered Technical Support
Automate issue resolution with AI chatbots trained on your FAQs and support data.
What Happens When Customers Talk to Our AI Chatbots?
Explore real conversations from ecommerce brands using our AI chatbot. See how it handles sales, support, and post-purchase queries with speed and clarity.
-
70% drop in support tickets -
2x faster resolution times
-
+50% more sales conversations
-
100% always-on support
Quick Ecommerce Chatbot Integration
Without Coding
Set up your AI chatbot on any ecommerce platform in minutes. Just copy the embed code,
paste it on your site, and go live. No developer required.
Get Started in 3 Simple Steps
Copy Embed Code
Get your unique chatbot embed code
from the dashboard
Paste on Website
Add the code to your website's
header or use our plugins
Customize & Launch
Configure your chatbot settings and
go live instantly
Real Results. Real Impact
Discover how businesses across industries are transforming with AI-powered solutions
built by Commerce Pundit.
Faster Responses Across Every Sales Channel
Integrations Used
A retail company
Challenge
Managing over 1,000 support queries daily, the customer service team was stretched thin. Most queries were repetitive. Delays affected customer satisfaction and caused a dip in conversion rates during promotions.
Solution
An AI chatbot was deployed to handle real-time support across WhatsApp, Shopify, and Zendesk. It was trained to resolve 80% of queries instantly. The bot also triggered abandoned cart flows through Klaviyo, helping convert otherwise lost sales.
Customer Support Moves From Manual to Smart
Integrations Used
A fashion retailer
Challenge
The brand offered custom clothing, seasonal drops, and loyalty tiers. Support agents were overloaded with product questions and shipping timelines. Generic chatbots failed to handle personalized queries, and public AI raised data compliance concerns.
Solution
We deployed a private chatbot system hosted on AWS, fine-tuned with 18 months of support data and product content. Using RAG, the bot pulled live info from their catalog and CRM to answer questions. It synced with Zendesk for escalations and Klaviyo for personalized follow-ups.
AI Chatbot Simplifies Custom Order Workflows
Integrations Used
A personalized home decor brand
Challenge
The brand offered custom canvas prints, posters, and framed designs. Most queries were pre-order: size guidance, design previews, quote requests, and delivery timelines. Live chat agents couldn’t keep up, especially during promotions, and errors in custom orders led to returns and wasted materials.
Solution
We deployed an AI chatbot trained on product dimensions, material specs, and quote workflows. It guided users through personalization options, collected image uploads, calculated pricing, and shared real-time shipping timelines. The bot connected with Magento 2 for inventory, Klaviyo for quote follow-ups, and WhatsApp for order approvals.
Faster Help for Pet Parents
Integrations Used
A pet products brand
Challenge
The brand sold pet food, toys, and grooming kits through a subscription model. Customers frequently asked about product usage, feeding schedules, delivery adjustments, and pet safety. Support teams spent too much time managing subscription changes and tracking minor queries, causing delayed responses.
Solution
We deployed a chatbot integrated with the brand’s stack to manage subscriptions, offer pet-specific care tips, and send reminders via WhatsApp. It flagged churn risks, synced with Klaviyo for re-engagement, and logged insights in Google Sheets.
Enterprise Ecommerce Features
Real-time customer support automation
Multi-language support (100+ languages)
Intelligent lead capture & qualification
Advanced analytics & conversion tracking
Order status tracking & notifications
Seamless CRM integration
AI-powered product recommendations
Custom workflow automation
FAQ automation with learning capability
A/B testing for conversation flows
Ecommerce Optimized
Purpose-built for online retailers with advanced product catalogs, inventory management, order processing, and customer journey optimization.
Developer Ecosystem
Comprehensive APIs, webhooks, SDKs, and extensive documentation for custom integrations and enterprise-grade implementations.
This is What ROI Looks Like
Instead of guessing at value, we tracked it through faster replies,
smarter routing, and actual sales lift tied to conversations.
98%
Customer Intent Recognition Understands what buyers are looking for without repeating questions
3X
Faster Resolutions Drastically reduce support time across ecommerce, retail, and service flows
+45%
Lift in Sales Conversions Turn chats into checkouts with contextual product suggestions
60%
Lower Support Cost Cut human workload by automating the first layer of customer interactions
Get Enterprise-Grade Dashboard
Measure What Moves Your Business Forward. Get a comprehensive analytics dashboard
and AI-powered reporting with this eCommerce AI chatbot.
- Track customer activity across all channels
- View KPIs for conversions, response time, and resolution
- Get instant alerts on performance drops
- Export reports or sync with analytics tools
- Measure agent handoffs and team productivity
- Monitor live CSAT and customer sentiment trends
Conversation Analytics
Deep insights into customer interactions and behavior patterns
- Real-time conversation tracking
- Intent recognition accuracy
- Response satisfaction scores
- Conversation flow analysis
Customer Intelligence
Understand your customers better with AI-powered insights
- Customer journey mapping
- Sentiment analysis
- Behavioural segmentation
- Predictive analytics
Performance Metrics
Track ROI and business impact with comprehensive reporting
- Conversion rate tracking
- Revenue attribution
- Cost per interaction
- Agent efficiency metrics
AI Model Insights
Monitor and optimize your chatbot's AI performance
- Model accuracy scores
- Training data insights
- Continuous learning metrics
- Performance optimization
Join the Brands Driving Real-Time
Growth with AI
The brands that use our AI chatbot for eCommerce have witnessed measurable impact.
Hence, it is trusted by industry leaders and digital-first businesses across 18+ countries.
ecommerce brands
assistants
buyer journeys
worldwide
"Our customer satisfaction scores increased by 45% within the first month. The AI understands context incredibly well and provides accurate responses that feel genuinely helpful."
"We reduced our support ticket volume by 60% while maintaining quality. The chatbot handles complex product queries and order tracking seamlessly across all our channels."
"The ROI was immediate. We're capturing leads 24/7 now and converting visitors who would have otherwise left. The setup was remarkably simple for such powerful technology."
Why Top Brands Trust Our AI Platform
Battle-Tested Security
All data is encrypted and fully SOC 2
Type II compliant.
ROI That Speaks
Most teams see 3x to 5x returns within
six months.
Dedicated Enterprise Support
You get a real person, not a ticket queue.
Frequently Asked Questions
Got questions? We’ve answered the most common queries to help you make
informed decisions with ease.
An AI chatbot is an ecommerce virtual assistant that interacts with your customers at the right moment. It can perform various tasks: respond to inquiries concerning products, monitor shipments, recommend products, and provide customer care, all independently.
We will help you integrate our AI chatbot into your website or store and get it running on the same day. No coding or technical team is needed.
Absolutely! With our ecommerce AI chatbot, it works seamlessly with all the major systems as well as the proprietary ones.
Absolutely. It understands how to manage returns as well as shipping inquiries, cancellations, and other post-purchase queries.
Yes, it is well protected. Our chatbot platform is fortified with advanced security systems, full encryption, and adheres to all applicable data regulation standards.
The chatbot hands over the chat to a live agent instantly, forwarding all the relevant chat history. So, your team doesn’t miss anything.
You will be provided with a real -time updating dashboard that shows customer interactions such as chats and sales metrics along with response time and customer satisfaction levels.